Function: Sales support (EMEIA)

Location:  Leudelange, Luxembourg

Job Title: Sales Assistant

The sales assistant is responsible to support the sales team in its administrative and operative tasks and is also involved in direct customer communications and execution of sales transactions. Maintenance of the Master Data in the CRM & ERP system are additional duties.

About company

OCSiAl is the world’s largest manufacturer of graphene nanotubes, a cutting-edge material used to enhance products across automotive, electronics, construction, healthcare, oil & gas, and many other industries. Grown from science, OCSiAl developed the only scalable technology capable of synthesizing graphene nanotubes in industrial volumes. These nanotubes enable car batteries to charge faster and drive longer on a single charge, improve fuel efficiency and road safety, enhance the functionality of cost-effective bionic prosthetics, and increase firefighters’ agility during rescue operations. Headquartered in Luxembourg, OCSiAl operates throughout Europe, the US, South Korea, China, Hong Kong, Canada, Mexico, Malaysia, Taiwan, Japan, and India. The company collaborates with over 1,500 companies in more than 50 countries and employs 450+ professionals worldwide.

Reporting and key relations

This position will report to the Sales Director EMEIA.

The work involves constant communication with key persons of OCSiAl Group in technical support, R&D and product development divisions across the regions.

Core skills and experience

Critical to the success in this work, the company considers the experience and intellectual flexibility of the candidate.

Key Responsibilities

• Provide comprehensive administrative support to the sales team.
• Manage inbound sales inquiries from company websites and coordinate their internal distribution.
• Act as the initial point of contact for designated sales cases, ensuring timely and professional handling.
• Maintain accurate and up-to-date customer records, product information, and commercial data within the CRM and ERP systems.

Candidate Profile

Success in this role depends greatly on the candidate’s experience, adaptability, and intellectual flexibility.

Education

Bachelor’s degree in business administration, International Business, Commerce, or Commercial Studies.

A background in Economics or Sciences is considered a plus.

Professional Experience

1–2 years of hands-on experience in sales support, back-office operations, customer service, or administrative support.

Previous experience in a multicultural or international environment is an advantage.

Key Skills

Strong organizational skills with the ability to manage multiple tasks simultaneously.

Excellent communication skills, both written and verbal, with the ability to engage diverse stakeholders, including senior executives, R&D specialists, and small business representatives.

Customer-oriented mindset with a proactive, solution-focused approach and strong attention to detail.

Ability to work independently while also collaborating effectively within a multicultural, global team.

High degree of self-motivation and resilience

Proficiency in Microsoft Office tools; experience with CRM and ERP systems is highly desirable.

Fluency in English at B2 level (minimum); knowledge of German and/or French is a strong asset.

What do we offer?

Working in a cross-cultural team with enough space for self-development and good work-life balance. The position is based in the HQ in Luxembourg with a possibility to work remotely.